Everyone needs a lawyer at some time in their lives. When the time comes that you need legal advice, you’ll want to be sure that you’re dealing with real experts who will work quickly and efficiently to help you.
We offer a full range of personal legal services from our office located at the City Center of Liverpool, so we’re here to support you whenever you need us. Whether you’re getting divorced, you want to write a Will, or you’ve been in an accident, we can offer expert advice and guidance.
We like to make things simple and straightforward, and we don’t like to use legal jargon or bore our clients with stuffy language. We’re very good at what we do, but we’ve got a real family feel about us, too. Let us tell you what we can do for YOU.
Choose Lei Dat & Baig Solicitors, and you’ll get affordable, professional legal services that are personal to you. Why not call us and arrange to come in for a chat?
Our Commercial Specialists offer expert legal advice and representation on a range of issues. We provide a cutting edge commercial service for our clients representing them in the full range of their business interests.
We understand that as business owners you need to concentrate your time on growing and developing your business. Accordingly, we will help you with legal advice that is clear, incisive and which takes account of the specific needs of your business. These are services we could offer your businesses.
We undertake quality legal work for quality clients underpinned by the latest technology, providing our clients with value through efficiency. Our business lawyers work in partnership with clients and offer innovative commercial advice.
We like to do this by developing a close working relationship with the business owners we advise so, whether you are just setting up in business or are a PLC, contact the business experts at Lei Dat and Baig Solicitors and let us create a team that helps your business grow.
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need our clients to tell us about it. This will help improve our standards. Whenever possible, please raise any initial client care problems with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way.
If you are unhappy about any aspect of the service you have received, or about the bill, please contact us by post to our office at 56-58 Renshaw Street (First Floor), Liverpool L1 4EN, telephone 0151 7088787 or email naeembaig@leidatbaig.co.uk.We have a procedure in place which details how we handle complaints as follows:
Compliance Officer for Legal Practice (COLP) – also referred to as the ‘Risk Manager’ Ibrar Hussain
- We will send you a letter acknowledging receipt of your complaint within seven days of receiving it, enclosing a copy of this procedure.
- We will investigate your complaint. This will normally involve passing your complaint to our Client
Care Director Ibrar Hussain who will review your matter file and speak to the member of staff who
acted for you. - We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this
within 14 days of sending you the acknowledgement letter. - Within seven days of that meeting we will write to you to confirm what took place and to set out any
solutions that have been agreed with you. - If you do not want a meeting, or it is not possible, you will be sent a detailed written reply to your
complaint, including the suggestions for resolving the matter, within 21 days of sending you the
acknowledgement latter. - At this stage, if you are still not satisfied, you should contact us again and we will arrange for
another Director within the firm to review the decision. - We will write to you within 14 days of receiving your request for a review, confirming our final
position on your complaint and explaining our reasons.
Complaints to SRA or legal ombudsman
If you are not satisfied with the action that we have taken you are also entitled to contact the legal ombudsman at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH, telephone: 0300555033, website: www.legalombudsman.org.uk.
The Legal Ombudsman is an independent ombudsman scheme that resolves complaints about lawyers. It was set up under the Legal Services Act 2007.
The Legal Ombudsman will normally only consider a complaint after the complainant has made the complaint to the practice and the practice has failed to resolve it to the
complainant’s satisfaction.
Once a complaint is referred to the Legal Ombudsman, a caseworker at will investigate the complaint and make recommendations.
If the complainant and the lawyer accept these recommendations, then no further action will be taken. If either side does not agree with the recommendations, then the case can be taken to the Ombudsman for a decision. If the complainant accepts the decision then it is binding on the lawyer.
Please be aware that should you choose to complain to the Legal Ombudsman you should do this as soon as you can after trying to sort things out through our complaints procedure. You have up to six months to bring your complaint to the Legal Ombudsman once the complaints procedure set out in this letter has been concluded.
There are also two additional relevant time limits;
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within the following timescales:
• one year from the date of the act or omission being complained about; or
• one year from the date when the complainant should have realised that there was cause
for complaint.
If you are unsure about anything you can call the legal ombudsman on 0300 555 0333.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
