With effect from 01 August 2020 our office is fully opened from Mondays to Fridays from 9.30 a.m. to 5.30 p.m. with majority staff working from office and remaining working from home exception of those staff on furlough leave.
Clients are also advised that our office is Covid-19 Compliance and Risk Assessment. Clients will be asked to wear masks and to keep the distance of 2 meters apart between the client and staff despite our office fully equipped with screens, hand sanitiser, anti-bacteria products and temperature machine for confirming if staff or client is having fever (temperature over 38 degrees is refused to be seen). Our clients and staff safety is paramount consideration. We will make your visit safe and customer friendly.
Everyone needs a lawyer at some time in their lives. When the time comes that you need legal advice, you’ll want to be sure that you’re dealing with real experts who will work quickly and efficiently to help you.
We offer a full range of personal legal services from our office located at the City Center of Liverpool, so we’re here to support you whenever you need us. Whether you’re getting divorced, you want to write a Will, or you’ve been in an accident, we can offer expert advice and guidance.
We like to make things simple and straightforward, and we don’t like to use legal jargon or bore our clients with stuffy language. We’re very good at what we do, but we’ve got a real family feel about us, too. Let us tell you what we can do for YOU.
Choose Lei Dat & Baig Solicitors, and you’ll get affordable, professional legal services that are personal to you. Why not call us and arrange to come in for a chat?
Our Commercial Specialists offer expert legal advice and representation on a range of issues. We provide a cutting edge commercial service for our clients representing them in the full range of their business interests.
We understand that as business owners you need to concentrate your time on growing and developing your business. Accordingly, we will help you with legal advice that is clear, incisive and which takes account of the specific needs of your business. These are services we could offer your businesses.
We undertake quality legal work for quality clients underpinned by the latest technology, providing our clients with value through efficiency. Our business lawyers work in partnership with clients and offer innovative commercial advice.
We like to do this by developing a close working relationship with the business owners we advise so, whether you are just setting up in business or are a PLC, contact the business experts at Lei Dat and Baig Solicitors and let us create a team that helps your business grow.
Internal complaints procedure
At Lei Dat & Baig Solicitors we aim to provide a professional, quality and client-focused service at all times. While we do not encourage frivolous complaints we do take any complaints seriously and operate a robust complaints procedure. This is set out in detail in our Terms and Conditions letter which is sent to every client upon receipt of instruction. Clients can also make a request for a written copy of our firms complaints procedure.
Complaints to the SRA or Legal Ombudsman
If you are not satisfied with the action that we have taken you are also entitled to contact the legal ombudsman at PO box 6806, Wolverhampton, wv1 9wj, telephone: 0300555033, website: www.legalombudsman.org.uk.
The Legal Ombudsman is an independent ombudsman scheme that resolves complaints about lawyers. It was set up under the Legal Services Act 2007.
The Legal Ombudsman will normally only consider a complaint after the complainant has made the complaint to the practice and the practice has failed to resolve it to the complainant’s satisfaction.
Once a complaint is referred to the Legal Ombudsman, a caseworker at will investigate the complaint and make recommendations.
If the complainant and the lawyer accept these recommendations, then no further action will be taken. If either side does not agree with the recommendations, then the case can be taken to the Ombudsman for a decision. If the complainant accepts the decision then it is binding on the lawyer.
Please be aware that should you choose to complain to the Legal Ombudsman you should do this as soon as you can after trying to sort things out through our complaints procedure. You have up to six months to bring your complaint to the Legal Ombudsman.
There are also two additional relevant time limits; the legal ombudsman will accept complaints up to six years from the date of act/omission, or three years from when the complainant should have known about the complaint. However, this new limit will be introduced gradually so at the moment the problem must have happened on or after 6 October 2010, or, if the problem happened earlier than that, you must not have been aware of it before 6 October 2010. If you are unsure about this change you can call the legal ombudsman on 0300 555 0333.
You are also entitled to contact the Solicitors Regulation Authority who regulates Solicitors in England and Wales. Information in this regard can be found at www.sra.org.uk.