Believing in Excellence
(In providing customer care and improving client experience to retain a loyal client base.)
“At Lei Dat and Baig Solicitors, we strive to provide the best quality advice and assistance in Immigration, Asylum, Nationality, Human Rights, Family, Will & Probate, Civil & Criminal law and Conveyancing as a high street legal practice. We undertake publicly funded work in Immigration and Asylum law (and remaining categories on a private basis) to achieve the best possible outcome for our clients.”
Our Promises to Deliver Excellent Customer Care to You:
- We will provide high quality service and advice, which is based on a deep understanding of the law.
- We will provide fast and convenient customer support via an omni-channel (mobile phone, email, text, face-to-face meetings, text, video meetings) support system.
- We will train our employees to prioritise customer satisfaction in the form of affability, skill and attentiveness.
- We will set an affordable and flexible approach to our legal fee, delivering our services both on time and on budget.
- We will offer a clear means of communication and be responsive when contacted.
- We will act on our clients’ request to chase up a third party and communicate updates as and when requested by a client.
- We will retain a positive attitude that focuses on problem solving.
- We will learn from client feedback, using that insight to drive change and adapt our services promptly.
- We will offer a seamless complaint process that will be attended to both seriously and professionally.
- We will reward existing clients via a means of loyalty cards.
– Mr Naeem Baig, Managing Director at Lei Dat & Baig Solicitors Ltd